Return Policy

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Last Updated: 10/02/2024

At Board Fix Tech (“we,” “us,” or “our”), customer satisfaction is our top priority. We strive to provide quality repair services and products. If you are not completely satisfied with your purchase, please review our return policy below.

 We accept returns for products under the following conditions:

• Products must have been purchased within the last 30 days.
• The item must be in the same condition as when it was purchased.
• The return must include proof of purchase (receipt, invoice, etc.).

 The following items are not eligible for return:

• Products purchased more than 30 days prior.
• Repair services, we offer a 60 day quality assurance warranty policy
• Devices are deemed to have been opened or tampered with after repairs.
• Items that show signs of misuse, physical damage, or unauthorized repair.
• Bench fees or diagnostic fees
• Software related services
• Shipping costs

To initiate a return:

1. Contact us at drew@boardfixtech.com or (317) 792-0283 within 30 days of product purchase.
2. Provide your proof of purchase and a description of the issue.
3. Follow the instructions provided to return the item or seek a refund for the product.

Refunds will be processed within [7-14] business days after we receive the returned item or service claim. Refunds will be issued to the original payment method. If you do not receive a refund after this period, please contact us. 

We do not offer exchanges for services. For products, if you receive a defective or damaged item, please contact us immediately, and we will work to resolve the issue. 

Shipping costs for returning products are the responsibility of the customer, unless the return is due to our error (e.g., wrong item sent, defective product). If your return is accepted, we will send your replacement product at no cost.

If you have any questions or concerns regarding our return policy, please reach out to us: 

Board Fix Tech

drew@boardfixtech.com

(317) 792-0283